• Please find below:

  • Terms and Conditions

  • Terms of Use for the Website

  • ISO Quality Policy

  • Returns Information

  • Standard Terms and Conditions 


    1. Definitions

    1.1 “Seller” means Ballantyne Edwards Limited.  
    1.2 “Buyer” means any company, business or sole trader who places an order with the Seller for Goods. 
    1.3 “Price” means the amount stated in the Seller’s invoice and not as stated in any quotation, estimate, documentation or given orally, unless agreed in writing by a Director of the Seller, exclusive of VAT and delivery charges. 
    1.4 “Goods” means any items offered for sale by the Seller and accepted by the Buyer.

    2. Application 

    2.1 The Seller will supply Goods to the Buyer only in accordance as set out herein which shall prevail over any terms contained in the Buyers order or in correspondence or elsewhere unless specifically agreed to in writing and signed by a Director of the Seller. 
    2.2 The Seller reserves the right to make changes to items shown in the catalogue or offered online and to remove selected styles. 
    2.3 A person who is not party to these Terms and Conditions has no right to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999. 

    3. Payment 

    3.1 Payment in full is due within 30 days of the date of the invoice to Buyers who have established credit accounts with the Seller.  All other Buyers are required to pay in full when placing an order with the Seller. 
    3.2 Failure to pay the Seller in full on the due date entitles the Seller to suspend or cancel future deliveries and or orders. 
    3.3 The Seller reserves the right to charge interest on overdue accounts in accordance with section 6 of Late Payment of Commercial Debts (Interest) Act 1998 until payment is received in full. 
    3.2 VAT will be added to all amounts payable by the Buyer. 

    4. Delivery 

    4.1 Goods will be dispatched via any next day carrier at the Seller’s discretion, subject to stock availability, unless special delivery arrangements are requested at the time of ordering. 
    4.2 For the purposes of these terms and conditions time is not of the essence. 
    4.3 The Buyer is responsible for all delivery charges payable. 
    4.4 If the Buyer refuses or fails to take delivery of Goods ordered the Seller shall be entitled to terminate the contract with immediate effect and to dispose of the Goods as it may determine and the Seller reserves the right to recover from the Buyer a minimum handling fee of 10% of the total price of such Goods together with the additional charges incurred by the Seller for carriage (plus VAT on the total which shall be paid by the Buyer within 15 days of the date of the invoice). 

    5. Orders 

    5.1 All quotations are valid for 30 calendar days from the date of quotation.
    5.2 Orders will be accepted by the following methods: online, postal, in person and by telephone. 
    5.3 Payments will be accepted by cheque, cash or credit or debit card. 
    5.4 Submitted orders are considered final. The Seller will attempt to accommodate order changes or cancellation requests but cannot guarantee to comply with such requests. 

    6. Sample

    6.1 The Buyer acknowledges and agrees that any samples offered are for indication of the type and quality of the Goods and does not constitute a sale by sample.

    7. Risk and Ownership 

    7.1 The risk in the Goods shall pass to the Buyer on delivery. 
    7.2 The Seller shall remain the legal and equitable owner of the Goods until the Buyer has paid the Seller the full invoiced amount. 
    7.3 Until ownership of the Goods has passed to the Buyer, the Buyer must: 
    7.3.1 Hold the Goods on a fiduciary basis as the Sellers bailee; 
    7.3.2 Store the Goods (at not cost to the Seller) separately from all other Goods so that they remain identifiable as the Seller’s Goods;
    7.3.3 Not destroy, deface or obscure the Goods;
    7.3.4 Maintain the Goods in a satisfactory condition. 
    7.4 Nothing in paragraph 7.3 gives the Buyer the right to return Goods without the Seller’s consent, except in accordance with the returns policy. 

    8. Variation, Returns and Cancellation  

    8.1 The Seller shall be deemed to have fulfilled its contractual obligation in respect of any delivery though quantity may be up to 10% more or less than the quantity specified in the contract and in such event the Buyer shall pay for the actual quantity delivered. Save as provided herein no return of Goods will be accepted unless authorised by the Seller prior to dispatch. 
    8.2 The Buyer must notify the Seller within 3 days if an order is to be cancelled. 
    8.3 The Seller reserves the right to charge for cancelled orders if such a request cannot be complied with. 
    8.4 Goods to be returned to the Seller must be returned within 7 days of the Buyer receiving written confirmation that the Seller will accept the return of the Goods. 
    8.5 Goods are returned at the Buyers expense. 

    9. Liability 

    9.1 The Seller shall not be liable to the Buyer:
    9.1.1        For shortages in quantities delivered unless the Buyer notifies the Seller of such claim within 7 days of receipt of goods. 
    9.1.2 For damage to or loss of the goods or any part thereof in transit unless the Buyer shall notify the Seller of any such claims within 7 days of receipt of the goods as appropriate. 
    9.1.3 For defects in the Goods caused by fair wear and tear, abnormal conditions of storage or use, neglect or default of the Buyer or any third party. 
    9.1.4 For other defects in the Goods unless notified to the Seller within 14 days of receipt of Goods by the Buyer.
    9.1.5 In any respect for Goods which are changed in their form by printing in any other way whatsoever.
    9.2 Where liability is accepted by the Seller under 9.1 above the Seller’s only obligation shall be at its option to make Good any shortage or non delivery and/or to replace any Goods found to be damaged or defective or to refund the cost of such Goods. 
    9.3 The Seller’s aggregate liability to the Buyer whether for negligence, breach of contract, misrepresentation, or otherwise shall in no circumstances exceed the cost of the defect, damaged or undelivered Goods which give rise to such liability determined by the net price invoiced to the Buyer in respect of any occurrence or series of occurrences. 
    9.4 All terms, conditions or warranties implied by statutory or common law in relation to the Goods are hereby excluded to the fullest extent permitted by law. 
    9.5 The Seller shall be under no liability to the Buyer for any loss damage or injury direct or indirect resulting from defective material, faulty workmanship or otherwise however arising and whether or not caused by negligence of the Seller, its employees or agents. 

    10. Warranty 

    10.1 The Seller warrants that the Goods ordered shall at the time of their delivery comply with their description, be of satisfactory quality and free from defect. 
    10.2 The Buyer must check the Goods for any defect or damage within 3 days following delivery and notify these to the Seller. 

    11. Set off

    11.1 The Buyer is not entitled to set off any debt or claim against payment of the contract Price or other amounts owing to the Seller. 

    12. Force Majeure

    12.1 The Seller shall not be liable to the Buyer for the loss or damage suffered by the Buyer as either a direct or indirect result of the supply of Goods by the Seller being prevented, hindered, delayed or rendered uneconomic by reason of circumstances beyond the Seller’s reasonable control. 

    13. Insolvency and Default 

    13.1 If the Buyer enters into a deed of arrangement or commits an act of bankruptcy or compounds with his creditors or if a receiving order is made against him or if an order is made or a resolution is passed for the winding up of the Buyer or if a receiver is appointed for any of the Buyer’s assets or undertakings or if the Buyer takes or suffers any similar or analogous action in consequence of debt or commits any breach of this or any other contract between the Seller and the Buyer the Seller may without prejudice to any of its other rights stop any Goods in transit and/or suspend further deliveries and/or determine the rights of the Buyer under condition 7 and/or determine the rights of the Buyer under condition 7 and/or by notice in writing to the Buyer terminating the contract. 

    14. Complaints 

    14.1 Any complaints must be communicated in writing to a Director of the Seller, who will deal with the complaint upon receipt and advise of any investigation.

    15. Governing Law

    15.1 The contract shall be governed by and construed in accordance with English law the parties submit to the jurisdiction of English Courts. 

    Terms of website use and acceptable use policy

    This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.be-leisurewear.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


    www.be-leisurewear.com is a site operated by Ballantyne Edwards Limited (CRN 01425755 )  of  39 Shoebury Avenue, SS3 9BH ("We"). Our VAT number is 328 5789 13.

    We are a limited company.



    Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

    From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

    When using our site, you must comply with the provisions of our acceptable use policy.

    You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.  


    We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved. 

    You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.  

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. 

    You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


    Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. 


    We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. 


    The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

    · All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

    · Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

    · loss of income or revenue;

    · loss of business;

    · loss of profits or contracts;

    · loss of anticipated savings;

    · loss of data;

    · loss of goodwill;

    · wasted management or office time; and

    for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.


    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


    We process information about you in accordance with our privacy policy http://www.be-leisurewear.com/terms-a-conditions.html By using our site, you consent to such processing and you warrant that all data provided by you is accurate. 


    Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in this acceptable use policy.  You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.  

    Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

    We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

    We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.


    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. 

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 

    You must not establish a link from any website that is not owned by you. 

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

    If you wish to make any use of material on our site other than that set out above, please address your request to [email protected] .


    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  


    The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  

    These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.



    You may use our site only for lawful purposes.  You may not use our site:

    · In any way that breaches any applicable local, national or international law or regulation.

    · In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

    · For the purpose of harming or attempting to harm minors in any way.

    · To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

    · To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

    · To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    You also agree:

    · Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

    · Not to access without authority, interfere with, damage or disrupt:

    · any part of our site;

    · any equipment or network on which our site is stored; 

    · any software used in the provision of our site; or 

    · any equipment or network or software owned or used by any third party.


    We may from time to time provide interactive services on our site, including, without limitation:

    · Chat rooms.

    · Bulletin boards.

    · Registration of interest in a particular product that We offer.

    (interactive services).

    Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

    We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

    The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. 

    Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.


    These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. 

    You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

    Contributions must:

    · Be accurate (where they state facts).

    · Be genuinely held (where they state opinions).

    · Comply with applicable law in the UK and in any country from which they are posted.

    Contributions must not:

    · Contain any material which is defamatory of any person.

    · Contain any material which is obscene, offensive, hateful or inflammatory.

    · Promote sexually explicit material.

    · Promote violence.

    · Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

    · Infringe any copyright, database right or trade mark of any other person.

    · Be likely to deceive any person.

    · Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

    · Promote any illegal activity.

    · Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.

    · Be likely to harass, upset, embarrass, alarm or annoy any other person.

    · Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

    · Give the impression that they emanate from us, if this is not the case.

    · Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


    We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.  

    Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

    · Immediate, temporary or permanent withdrawal of your right to use our site.

    · Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

    · Issue of a warning to you.

    · Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

    · Further legal action against you.

    · Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

    We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


    We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


    If you have any concerns about material which appears on our site, please contact [email protected] .

    Thank you for visiting our site.

    Our Terms and Conditions of Supply


    This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.ballantyne-edwards-ltd.com (our site) to you.  Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.  For the purposes of these terms and conditions, the definitions at the beginning of the website terms and conditions of use apply, and our identity is as set out above.

    You should print a copy of these terms and conditions for future reference.

    Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them.  Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.


    We do not accept orders from addresses outside the UK and Channel Islands,European Union and European Economic Area.


    By placing an order through our site, you warrant that:

    (a) you are legally capable of entering into binding contracts; and

    (b) you are at least 18 years old;

    (c) you are resident in one of the Serviced Countries; and

    (d) you are accessing our site from that country.


    3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.  

    3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

    4. [OUR STATUS]

    4.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers.  The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of themselves.  You should carefully review their terms and conditions applying to the transaction.

    4.2 We may also provide links on our site to the websites of other companies, whether affiliated with us or not.  We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.  This DISCLAIMER does not affect your statutory rights against the third party seller.  If you would like information about your legal rights you should contact your local trading standards or citizens advice bureaux. We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller.


    5.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 9 below).  

    5.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    5.3 You will not have any right to cancel a Contract for the supply of any  Products that we may reasonably deem to be perishable.

    5.4 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.  This provision does not affect your other statutory rights as a consumer.


    Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.  


    7.1 The Products will be your responsibility from the time of delivery.

    7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


    8.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.  

    8.2 Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

    8.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

    8.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it. 

    8.5 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

    8.6 Payment for all Products must be by credit or debit card.  We accept payment with the credit cards as listed on our Site from time to time.We will not charge your credit or debit card until we dispatch your order.


    9.1 If you return a Product to us:

    (a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.This clause does not apply to decorated Products. With regard to decorated Products, we must be notified within 5 working days after which we shall consider your request for a refund. However, you will be responsible for the cost of returning the item to us. 

    (b) for any other reason (for instance, because you have notified us in accordance with clause 20 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.  

    9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase. 

    10. WARRANTY

    We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.  


    11.1 Subject to clause 11.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 11.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. 

    11.2 Subject to clause 11.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

    (a) loss of income or revenue;

    (b) loss of business;

    (c) loss of profits;

    (d) loss of anticipated savings;

    (e) loss of data; or

    (f) waste of management or office time.

    However, this clause 11.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 11.2.

    11.3 Nothing in this agreement excludes or limits our liability for:

    (a) death or personal injury caused by our negligence;

    (b) fraud or fraudulent misrepresentation;

    (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; 

    (d) defective products under the Consumer Protection Act 1987; or

    (e) any deliberate breaches of these terms and conditions that would entitle you to terminate the Contract; or

    (f) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    11.4 Where you buy any Product from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.


    12.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

    12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.


    Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

    14. NOTICES

    All notices given by you to us must be given to Ballantyne Edwards Limited at [email protected] . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.



    15.1 The contract between you and us is binding on you and us and on our respective successors and assignees.  

    15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  

    15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


    16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).  

    16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

    (a) strikes, lock-outs or other industrial action;

    (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

    (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

    (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

    (e) impossibility of the use of public or private telecommunications networks;

    (f) the acts, decrees, legislation, regulations or restrictions of any government; and

    (g) pandemic or epidemic.

    16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    17. WAIVER

    17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

    17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

    17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.


    If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.


    19.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

    19.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

    19.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

    19.4 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


    20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.  

    20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


    Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 


    A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

    Cookie Policy

    A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site
  • Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

    Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

    The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

    ISO 9001:2015 Quality Policy

    Ballantyne Edwards is committed to the Supply of Load Carriage Equipment, Wholesale Clothing & in providing High Quality Printing, & Embroidery. The objective of the Company is to supply a timely and professional cost effective Quality Service; in order that all services provided by the Company will satisfy the contractual requirements of their Customers as well as meeting any Statutory and Regulatory requirements. These objectives shall be reviewed & analysed at the Management System Review.

    In recognition and acceptance of the requirements of ISO 9001:2015 and those of our Customers the policies determined and described in this Quality Manual have the full support of the Board of Directors and are mandatory. It is the responsibility of Company Management to administer these policies and the responsibility of Company Management to administer these policies and the responsibility of all employees to be aware of the importance of their work and to carry out the procedures and practices referred to in the Manual and procedures. The Managing Director shall ensure that the Qualiry Policy is understood, implemented and maintained at all levels throughout the Company.

    We are committed to continuous improvement throughout our field of operation and to improve the effectiveness of our Quality Management System. The reputation of the Company rests on the high quality of its products and it is the responsibility of Company Management to administer these policies and the responsibility of all employees to be aware of the importance of their work and to carry out the procedures and practices referred to in the Quality Manual and Procedures.


    Please find below our condition for Refunds & Returns.

    Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Ballantyne Edwards Ltd does subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and Ballantyne Edwards Ltd shall, on a case by case basis, consider doing do. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as "Returned Goods";

    Ballantyne Edwards Ltd will, in any circumstances, only accept returns if the following conditions are met:

  • The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods.
  • Ballantyne Edwards Ltd must have issued a valid returns authorisation note in respect of the Returned Goods.
  • The Returned Goods must not have been worn or decorated and must be returned in their original packaging.
  • Goods incorrectly supplied i.e. wrong size/colour will be exchanged.
  • The Returned Goods must be returned with all original documentation that was supplied with the Goods.
  • Ballantyne Edwards Ltd retain the right to refuse Returned Goods should Ballantyne Edwards Ltd deem them to be unsuitable for resale.
  • The Buyer will pay for and arrange the return of the Returned Goods faulty goods will be credited but postage is at our discretion.
  • The following Goods will not be eligible to be returned pursuant to this clause: